We have included as much information as possible about our delivery and services to improve your customer journey and cover any concerns you may have. For more information on deliveries please visit our @termsofservice.

Shipping Methods

Puckamuck shipping and services
  • Local delivery: we provide a delivery service on our full product range up to a 40-mile radius from our depot based in Findon, West Sussex.
  • The “plot drop” service: for allotments.
  • The Mobile Puckamuck shop: for allotments.
External shipping
  • 3rd party courier: providing nationwide delivery via a palletised courier service for orders of 30ltr, 60ltr, or bulk bags.
  • Garden Centres & Nurseries: Local delivery of 60ltr sacks from select outlets.

Local Delivery Process

All deliveries are carried out by our trained delivery staff; it will be at their discretion to deem the dispatch location safe. We aim to get orders delivered within 5 working days from point of order, however please note during peak seasons (September to April) lead times can reach up to 15 working days. All orders will be sent a shipping notification via email 2 working days before your scheduled dispatch date. Any orders booked over the phone will be given a delivery date at point of sale. Our delivery drivers will then contact you via telephone on the day of delivery before leaving our depot to provide a estimated time of arrival.

Local Delivery Guidelines

To reduce complications, refusals and fees we have included some key guidelines to ensure the success and safety of your delivery. For more information on delivery fees please visit our @termsofservice.

  • Vehicles are only permitted to provide delivery from hard standing.
  • We will not deliver over any fence, hedge or wall exceeding the height of 3ft.
  • We are unable to dispatch goods under low hanging cables, trees, or outbuildings.
  • We are unable to dispatch goods on sloped surfaces.
  • Drivers are not permitted to carry goods up or down stairs, through properties or into back gardens.
  • Drivers must be able open their door to exit the vehicle to off load the product at your delivery location.

Allotment Deliveries

Due to the complications that come with allotment deliveries, standard orders will be delivered where access is permitted, kerbside or to a car park where applicable. We will only be able to enter sites that are maintained and have suitably made haulage roads. In line with these complication we have introduced some unique service’s specifically targeted for allotment holders.

The Plot drop service

We will firstly deliver the bulk bags using our 7.5 tonne craned lorry to your sites allocated drop off point (confirmed by a site rep). Our trained staff will operate our Dragon Lifter 1000, individually collecting and delivering the bulk bags to each plot where access is permitted. One person from your site will be required to liaise with our staff and ensure all information is obtained for the onboarding of this service, we will also set up a WhatsApp group for communications of this service. Please see our @termsofservice.

The Mobile Puckamuck shop

Our drivers will arrive on site at either a car park or suitable dispatching location which must be confirmed by a site rep. All allotment members will then be able to purchase our 60ltr or 30ltr sacks from the back of the van. We do recommend that you bring a wheel barrow for ease of moving sacks back to your plot. One person from your site will be required to liaise with our staff and ensure all information is obtained for the onboarding of this service. Please see our @termsofservice.

Vehicle Information

It is vital that you are aware of the vehicle that will be delivering your goods to ensure the success and safety of your delivery and to reduce complications, refusals and fees. For more information on delivery fees please visit our @termsofservice.

3.5 tonne tipper van with hi-ab crane

Total dimensions required for access and off loading: H: 7m x W: 2.6m x L: 6.2m

Vehicle dimensions: H: 2.2m x W: 2.4m x L: 6.2m

Vehicle capacity: 120x 30ltr sacks, 60x 60ltr sacks, 3x 850ltr bulk bags or 1x 2.5 cubic metre loose load.

Off Loading: orders of 30ltr sacks, 60ltr sacks and 850ltr bulk bags are craned off the passenger side with an extended reach approximately 2m from the side wall of the vehicle and will need over head clearance of 3m. Orders for 2.5 cubic metres loose will be tipped from the back of the vehicle.

7.5 tonne flat bed lorry with hi-ab crane

Total dimensions required for access and off loading: H: 3m x W: 2.8m x L: 6m

Vehicle dimensions: H: 2.6m x W: 2.5m x L: 6m

Vehicle capacity: 270x 30ltr sacks, 180x 60ltr sacks, or 9x 850ltr bulk bags.

Off loading: craned off the back of the vehicle with an extended reach of approximately 4m.

18 tonne skip lorry

Total dimensions required for access and off loading: H: 4.6m x W: 2.8m x L: 10m

Vehicle dimension: H: 4.2m x W: 2.5m x L: 10m

Vehicle capacity: 1x 7.5 cubic metres loose only.

Off loading: tipped from the back of the vehicle.

28 tonne tractor and trailer

Total dimensions required for access and off loading: H: 10m x W: 3m x L: 13m

Vehicle dimensions: Tractor- H: 3m x W: 2.6m x L: 5.4m | Trailer- H: 4m x W: 2.6m x L: 7.6m

Vehicle capacity: 1 x 12 cubic metres loose only.

Off loading: tipped from the back of the vehicle.

Dragon Lifter 1000

Total dimensions required for access and off loading: H: 1.8m x W: 900cm x L: 2m

Vehicle dimensions: H: 1.69m x W: 850cm x L: 2m

Vehicle capacity: 1x 850ltr bulk bag only.

Off loading: craned off the front of the machine.

3rd Party Courier Delivery Process

For out-of-area deliveries, all orders will be taken over the phone to our sales team and saved as a draft order. We will require your personal details, order quantity and any specific request. We will then contact our courier company to obtain a shipment cost based from the information provided and call you back to provide this quote. Once confirmed we will action your request and provide the necessary information to our selected courier (Eezehaul Logistics) and book a collection date. We will then package your order onto a pallet and apply shipping labels. Once your order has been collected we will provide your unique consignment number and the shipping company will be responsible for communications regarding your delivery details. Please call Eezehaul on 01293 643643 or email sales@eezehaul.co.uk.

3rd Party Courier Delivery Guidelines

THE Pallet Network Ltd (TPN) operates the following rules in relation to tail lift deliveries:

  • Providing delivery services across UK Mainland, highlands and island and Northern and Southern Ireland.
  • We offer a kerbside delivery service only.
  • The driver is not authorised to carry goods up or down steps or through a property.
  • The delivery driver will be able to wheel the pallet with a pallet truck as far as possible but is not able to remove goods from the pallet or take the pallet away.
  • Whilst our drivers are instructed not to take their vehicle off the roadway to make deliveries, our driver will make every effort with your delivery to meet your requirements.
  • If you require the driver to leave the roadway, it will be at your own risk.
  • All freight that is due for delivery on a tail lift vehicle must be secured to a pallet that is accessible from all four sides and have sufficient opening for a pump truck.

Please Note:

  • All deliveries are made in accordance with the RHA conditions of carriage.
  • Once the proof of delivery (POD) has been signed by the customer or on behalf of the customer, no subsequent claims can be made against the delivering company or Sussex Manures, as the POD is signed acceptance that the order is complete and intact.

Garden Centres & Nurseries

If you require a volume that is less than our minimum order on sacks some of our stockist are able to offer home delivery. Delivering centres and nurseries are below:

  • Staverton Nursery
  • Hill park roses
  • Aylings garden centre
  • Gardener & scardifield
  • Dyke farm shop.

For specific criteria on these outlets delivery options please visit their website or call, information on theses outlets can be found @nearme