10% Summer Sale on our entire product range, up until 31st August 2024

Upon purchase from our website puckamuck.co.uk you will be accepting all terms and conditions which are stipulated below. When ordering by telephone, you will be directed to our website to read and accept our terms of service.

  • Delivery information and policy
  • Cancellations
  • Failed deliveries
  • Refund conditions
  • Liability

Delivery information and policy

Please find our information on delivery here.

Cancellations and refund policy

Cancellations within notice period

Here at Puckamuck we are very understanding with regards to cancellations.

However, we do require 48hrs notice if you do wish to cancel your order with us. This is to allow us ample time to reschedule other orders and ensure all delivery routes are up to date.

Consultations that have been made within this time frame will receive a refund of the full amount paid.

Cancellations made less than notice period of 48 hours

Any cancellations made after this time will be charged a cancellation fee of 50% of the total order amount paid.

Failed Deliveries

Deliveries failed due to weather conditions or vehicle breakdown or staff sickness will be rescheduled to the nearest possible date available.

Deliveries unable to be dispatched due to suitability and safety of delivery area will be at the cost of the customer. This will be at the driver's discretion. Failure to dispatch load for this reason will be chargeable at 50% of the total order amount. PLEASE NOTE, upon purchase from our website you will be accepting all terms and conditions which stipulate these terms.

For any further enquiries on this please contact us, where we will be happy to help.


We will be happy to refund deliveries if;

  • Unable to process on point of arranging delivery.
  • If orders are placed in error.

All other cancellations and refunds will be in line with cancellations and failed delivers as stated above.


It is to be stated that any information, advice, or knowledge obtained from this website is to be taken under your own responsibility. Puckamuck will take no accountability for the misconception of information given on this website and state that and recommendations are simply a guide. We shall not be held liable for any damage or failure in which deemed as part of the use of our product.